We're here to help.
Quick answers to the most common TurboShip portal questions are below. If your question isn't covered, send us a note using the support form. A teammate will reply by email, usually within one business day.
Quick answers
Tap a question to expand the answer.
How do I reset my password?
From the login page, click Forgot password. You'll receive a recovery email with a link to /reset-password.
When do I get paid?
TurboShip pays through WorkMarket. Selecting Daily Payments + Automatic Withdrawals at WorkMarket signup sends funds to your bank daily.
My contract didn't save after signing — what do I do?
Refresh the dashboard and confirm Step 1 shows as complete. If it doesn't, sign again or contact support.
How do I update my insurance document?
Re-upload is coming soon. In the meantime, email a new file using the support form below.
Why is my onboarding stuck on training?
You must click the "I started the training video" button AND check the confirmation box before "Mark training complete" enables.
I can't log in to my account. What now?
Sign in with the email address you registered with and your password. If you forgot your password, use the "Forgot password?" link on the login page to get a reset email. Still stuck? Send a support request below.
Can I switch cities or markets after registering?
City assignment is set by the invite code you registered with. Submit a support request with your new city and we will update your assignment manually.
I finished WorkMarket but my dashboard still shows it pending.
Status from WorkMarket is reviewed and confirmed by an admin. If it has been more than one business day after you completed setup, send a support request from this page.
Send TurboShip support a message
Tell us what's going on. Include the email or phone you registered with so we can look up your driver record faster.